End User License Agreement and Terms of Use

Last Updated: October 29, 2026Effective Date: January 14, 2025

This End User License Agreement and Terms of Use (hereinafter referred to as the "Agreement") constitutes a legally binding agreement between SUPPART ("SUPPART," "we," "us," or "our") and you regarding your use of the SUPPART mobile application (the "Application" or "App") and any related services. PLEASE READ THIS AGREEMENT CAREFULLY BEFORE CLICKING "AGREE" OR A SIMILAR OPTION. BY DOWNLOADING, ACCESSING, OR USING THE APPLICATION, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND UNCONDITIONALLY AGREE TO BE BOUND BY ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, AS WELL AS THE PRIVACY POLICY INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO ANY PART OF THIS AGREEMENT, YOU MUST IMMEDIATELY CEASE USING THE APPLICATION.

Contents

1. Agreement Structure and Apple EULA

1.1 Dual Agreement Structure

Your use of the SUPPART application (the "App") is governed by the following agreements: (a) App Store Terms: The App is distributed through the Apple App Store and Google Play. If you download the App from the Apple App Store, Apple's Standard Licensed Application End User License Agreement (the "Apple EULA", available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/) also applies to your use of the App software. If you download the App from Google Play, the Google Play Terms of Service apply. (b) This Agreement: This End User License Agreement and Terms of Use (this "Agreement") is an agreement between you and SUPPART ("SUPPART," "we," "us," or "our") governing your access to and use of the website, application features, content, community, paid services, and virtual items (collectively, the "Services").

1.2 Agreement Relationship and Precedence

For apps obtained from the Apple App Store, the Apple EULA governs the licensing, ownership, and restrictions on use of the App software itself (e.g., prohibitions against reverse engineering, restrictions on use over a network). This Agreement governs your conduct, account, content, paid subscriptions, virtual items, and all other rules related to using the Services within the App. In the event of any inconsistency regarding software licensing matters, the terms of the applicable app store agreement (the Apple EULA for the Apple App Store, or the Google Play Terms of Service for Google Play) shall prevail. In all other matters pertaining to the Services, this Agreement shall prevail.

1.3 Your Acceptance

BY DOWNLOADING, ACCESSING, OR USING THE APP, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND UNCONDITIONALLY AGREE TO BE BOUND BY: (I) THE APPLICABLE APP STORE AGREEMENT (E.G., THE APPLE EULA); AND (II) ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, AS WELL AS THE PRIVACY POLICY INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO ANY PART OF THESE TERMS, YOU MUST IMMEDIATELY CEASE USING THE APP.

1.4 Apple App Store Additional Terms

The following terms apply only when you obtain the App from the Apple App Store, in accordance with Apple's requirements:

  • This Agreement is concluded between you and SUPPART only, and not with Apple. Apple is not responsible for the App or its content.
  • Apple has no obligation whatsoever to furnish any maintenance or support services for the App.
  • If the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price; to the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the App.
  • SUPPART, not Apple, is responsible for addressing any claims relating to the App, including product liability claims, any failure to conform to legal or regulatory requirements, and claims arising under consumer protection, privacy, or similar legislation.
  • SUPPART, not Apple, is responsible for the investigation, defense, settlement, and discharge of any third-party intellectual property infringement claim relating to the App.
  • You represent that you are not located in a country subject to a U.S. Government embargo or designated as 'terrorist supporting,' and that you are not listed on any U.S. Government list of prohibited or restricted parties.
  • Apple and its subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance, have the right to enforce this Agreement against you as a third-party beneficiary.
  • You must comply with any applicable third-party terms of agreement when using the App.

2. License Grant and Restrictions

2.1 License Grant

Subject to your compliance with this Agreement, SUPPART hereby grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Application for your personal, non-commercial purposes.

2.2 Use Restrictions

You agree not to:

  • Reproduce, distribute, or modify the Application or any part thereof without our prior written consent;
  • Reverse engineer, decompile, or disassemble the Application;
  • Use the Application for any unlawful or unauthorized purpose;
  • Share your account credentials or permit unauthorized access to your account.

2.3 Intellectual Property

All intellectual property rights in the Application, including but not limited to its design, features, graphics, and content, are and shall remain the exclusive property of SUPPART and its licensors. Your use of the Application does not grant you any ownership rights to such intellectual property.

3. User Account and Code of Conduct

3.1 Responsibility for User Content

You are solely responsible for all content you create, upload, or transmit through the Application ("User Content"). You represent and warrant that your User Content complies with all applicable laws and regulations. If your User Content is generated in whole or in part using artificial intelligence (AI), you must explicitly disclose this fact. You must not use SUPPART to create, share, or store any content that is unlawful, infringing, defamatory, obscene, pornographic, invasive of privacy, promotional of violence or hatred, or otherwise objectionable.

3.2 Code of Conduct

Your use of the Application and services must comply with SUPPART's Code of Conduct. Prohibited activities include, but are not limited to:

  • Disrupting or interfering with the services or other users' experience;
  • Using unauthorized third-party software to collect information;
  • Modifying any files that are part of the Application;
  • Engaging in unauthorized advertising or promotion.

3.3 Username Policy

Usernames and avatars must not be misleading, offensive, infringe on third-party rights, or be otherwise deemed inappropriate by SUPPART. We reserve the right to modify, suspend, or terminate accounts that violate this policy.

3.4 Enforcement

SUPPART reserves the right, at its sole discretion, to take appropriate action against any User Content or user behavior that violates this Agreement. Such actions may include, without limitation, removing content, issuing warnings, suspending, or permanently terminating user accounts. In cases where a user's invitee violates this Agreement, SUPPART may, at its discretion, also take action against the inviter's account.

3.5 Reporting

Users can report illegal or inappropriate content through the reporting features provided within the Application. SUPPART's moderation team will review reports promptly.

4. User Content and Intellectual Property Rights

4.1 Your Rights in User Content

You retain ownership of your User Content. By submitting User Content, you grant SUPPART a worldwide, non-exclusive, royalty-free, sublicensable license to use, display, reproduce, and distribute your User Content within the Application solely for the purpose of operating and providing the services.

4.2 Our Intellectual Property

All content on the Application and website (excluding your User Content), including text, software, scripts, graphics, photos, and trademarks, is owned by or licensed to SUPPART and is protected by copyright and intellectual property laws. You may not use such content except as expressly permitted in this Agreement.

4.3 Copyright Infringement

SUPPART respects the intellectual property rights of others. If you believe your work has been copied in a way that constitutes copyright infringement, please submit a notice to our designated agent at: team@suppart.app with the subject line "Copyright Infringement Claim." Your notice must contain the information required by applicable law.

5. Paid Services and Subscription Terms

5.1 Cancelling or Changing Your Plan (Turning Off Auto-Renewal)

You can cancel your subscription (turn off auto-renewal) or change your plan yourself at any time. There is no fee for cancelling.

  • iPhone / iPad (purchased on the App Store)

    • Option 1: In the app, open the "Benefits" screen and tap "Change or cancel plan" on your current plan
    • Option 2: On your iPhone, go to Settings > [your name] > Subscriptions > SUPPART
    • Option 3: Tap "Open App Store subscription management" below

  • Android (purchased on Google Play)

    • Option 1: In the Google Play Store app, tap your profile icon > Payments & subscriptions > Subscriptions > SUPPART
    • Option 2: Tap "Open Google Play subscriptions" below

  • Please note

    • If you cancel at least 24 hours before the end of the current period, you will not be charged for the next period. After cancelling, you can keep using paid features until the end of the period you have already paid for.
    • Deleting the app or deleting your SUPPART account does not cancel your subscription. Please cancel using one of the methods above.
    • Cancellations and plan changes are processed by the App Store / Google Play, so we cannot cancel or change a subscription on your behalf.

Open App Store subscription management

Open Google Play subscriptions

5.2 Pricing

SUPPART reserves the right to determine and modify pricing for its services. Current pricing and subscription plans are disclosed within the Application or on official app store product pages.

5.3 Pricing, Special Offers, and Auto-Renewal

  • Pricing (JPY)

    • Our subscription pricing varies by plan and billing period. All prices below include Japanese consumption tax.
    • SUPPART Lite: ¥3,000 per month / ¥36,000 per year
    • SUPPART Pro: ¥6,000 per month / ¥33,000 per 6 months / ¥72,000 per year
    • SUPPART Premium: ¥12,000 per month / ¥30,000 per 3 months / ¥140,000 per year
    • ※The plans, billing periods and prices available to you may differ depending on your device (App Store / Google Play) and app version. The plans and prices you can actually purchase are shown on the purchase screen.
    • ※The details of each plan, such as any bonus period included in a yearly plan, are shown on the purchase screen.
    • ※Prices are subject to change. Please confirm the latest pricing on the App Store / Google Play or within the app.

  • Special Offers & Auto-Renewal

    • Charge at Purchase: On iOS, payment is charged to your Apple ID when you confirm the purchase, and App Store purchases do not include a free trial period. On Android, the billing timing is shown on the Google Play purchase screen.
    • Introductory Prices: Introductory prices such as first-month discounts apply only to customers who meet the App Store / Google Play conditions (for example, purchasing a plan in the same subscription group for the first time). When one applies, the purchase screen shows both the first-period price and the price for subsequent periods. Special prices may end without prior notice.
    • Auto-Renewal: All subscriptions (monthly, 3-month, 6-month and yearly) automatically renew for the same billing period unless cancelled at least 24 hours before the end of the current period. The fee for the next period is charged within 24 hours before the end of the current period.

  • Regarding Price Changes:

    • Price Increases: If we increase the price of a subscription, you will be notified in advance through the App Store / Google Play. Where the store requires your consent, you will not be charged the new price until you agree, and if you do not agree, your subscription will end without renewing.
    • Price Decreases: On the App Store, if we lower a price, existing subscriptions also automatically renew at the new price from the next renewal. On Google Play, whether the new price applies to existing subscriptions depends on Google Play's system; if it applies, Google Play will notify you.

  • Refund Policy

    • For purchases made through the App Store, refunds are handled by Apple in accordance with Apple's procedures and criteria. You can request a refund at Apple's "Report a Problem" page (reportaproblem.apple.com).
    • For purchases made through Google Play, please refer to Google's refund policy. Generally, virtual items, consumed credits, or subscription periods are non-refundable unless otherwise required by law.

5.4 Virtual Items (Coins)

Virtual items (such as "Coins") are licensed for use within the Application and are not sold. Coins have no monetary value, are non-transferable, and cannot be exchanged for cash or legal tender. The following validity periods apply to Coins depending on how they were obtained:

  • Event Coins (granted through events or campaigns): valid until the 10th day of the month following the month in which they were granted.
  • Membership Coins (granted as a membership benefit): valid only during your active membership period, and expire when your membership ends.
  • Topped-up Coins (purchased): have no expiration date and remain valid long-term.
  • Coins may be revoked without prior notice once they have expired.

6. Privacy and Data

6.1 Privacy Policy

Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into this Agreement by reference.

6.2 Information Disclosure

We will not knowingly disclose your personally identifiable information to third parties except as described in our Privacy Policy or as required by law.

6.3 Data Transfer

The services are operated on servers located in Japan. By using the Application, you acknowledge that your information may be processed in Japan.

7. Disclaimers and Limitation of Liability

7.1 Disclaimer of Warranties

THE APPLICATION AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND WITHOUT PREJUDICE TO THE DISCLAIMERS IN THE APPLE EULA, SUPPART DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

7.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND WITHOUT PREJUDICE TO THE LIMITATIONS OF LIABILITY SET FORTH IN THE APPLE EULA, IN NO EVENT SHALL SUPPART, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR DATA, ARISING FROM YOUR USE OF OR INABILITY TO USE THE APPLICATION OR SERVICES.

8. Modifications and Termination

8.1 Modification of Agreement

We may modify this Agreement from time to time. We will notify users of material changes by posting the updated Agreement within the Application or on our website. Your continued use of the Application after such changes constitutes acceptance of the new terms.

8.2 Termination

We may suspend or terminate your access to the Application immediately, without prior notice, for any breach of this Agreement. Upon termination, all licenses granted to you will cease.

9. Child Safety

SUPPART is committed to maintaining a safe environment. We have a zero-tolerance policy towards any content or behavior that constitutes or promotes Child Sexual Abuse Material (CSAM) or the exploitation of minors.

10. General Provisions

10.1 Governing Law

With respect to the software license (as covered by the Apple EULA), the governing law shall be as stipulated in that agreement. For this Agreement and the use of the Services, this Agreement shall be governed by and construed in accordance with the laws of Japan, without regard to its conflict of law principles.

10.2 Severability

If any provision of this Agreement is held to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect.

10.3 Contact Us

For any questions regarding this Agreement, please contact us at: team@suppart.app.