This Privacy Policy (hereinafter referred to as the "Policy") sets forth the terms and conditions under which SUPPART (hereinafter referred to as "SUPPART," "we," "us," or "our") collects, processes, uses, stores, and protects your personal information. You are advised to carefully review this Policy before using our services. By continuing to use our services, you hereby agree to the collection and processing of your personal information as described herein.
1.1 Basic Service Information
When you use SUPPART, we collect and process essential device information to ensure proper service operation and optimize your user experience, including but not limited to:
1.2 Account Information
Upon successful registration of a SUPPART account, we will display your name, profile picture, and biographical information within the application.
1.3 Content Creation and Publishing
When utilizing content creation and editing features, we hereby request authorization to access:
1.4 User-Generated Content
During your use of publishing, commenting, liking, bookmarking, or sharing features, we store the following information on our secured servers:
1.5 Storage Access
When you use SUPPART to download artwork images, we will obtain permission to access your device's storage to modify or read the contents of your storage card.
1.6 Social Interactions
When you follow accounts that interest you, browse, comment, like, bookmark, or share content, we will collect information about the accounts you follow and the activities you engage in, and display the content published by the accounts you follow. Similarly, the content you like or bookmark will be displayed to your followers.
1.7 QR Code Scanning
When you choose to use the QR code scanning feature to add friends, we may request camera permissions. This is a sensitive permission, and refusing to grant it will only prevent you from adding friends via QR code but will not affect other features.
1.8 Group Chat
When you use the group chat feature to interact, we will collect information related to the group and its members, creating a group list.
1.9 Search Feature
When you use the search feature in SUPPART, we will collect and analyze your search queries (which may be in text or image form), browsing records, access times, comments, and interaction records. Collecting this information helps us provide content and services you are interested in and improve our products and services.
1.10 Third-Party Information
We may indirectly obtain your personal information from third parties. For example, if you log in using a third-party platform, once you explicitly authorize the account binding, the third-party platform will sync your avatar, nickname, region (if provided), and gender (if provided) to us so that you can directly log in and use SUPPART.
We use encryption technology, access control, and other methods to protect your personal information. We take all reasonable and feasible measures to ensure that irrelevant personal information is not collected.
In accordance with relevant Japanese laws, regulations, and standards, we guarantee your statutory rights to your personal information.
4.1 Control over Information Received
We will display information based on the accounts you actively follow. You can choose to follow or unfollow an account as needed.
4.2 Access to, Correction, and Deletion of Personal Information
We provide channels for you to access, retrieve, correct, and delete personal information through the app's user interface. You can make the following settings:
SUPPART takes the protection of minors' personal information very seriously. In accordance with relevant laws and regulations, if you are a minor, you must obtain written consent from your parent or legal guardian before using SUPPART's services.
We do not knowingly collect personal information from children under the age of 13. If we discover that we have collected personal information from a minor without verifiable parental or legal guardian consent, we will strive to delete the relevant data as soon as possible.
We may update this Policy from time to time. When the terms of this Policy change, we will display the updated SUPPART Privacy Policy during version updates.
We collect users’ email addresses for authentication and account management purposes. Email data is transmitted securely via HTTPS and stored using industry-standard encryption on our servers. We do not sell email addresses. We provide email addresses to third parties only in the cases described in "How We Share Your Personal Information" (including providing a SHA-256 hash of your email address to OpenAI to measure the effectiveness of our ads on ChatGPT).
Users may delete their account and all associated personal data, including their email address, at any time through the app by navigating to:
Me → Settings (top right) → Account Security → Delete Account.
Alternatively, users can request account and data deletion by contacting us directly at team@suppart.app.
We use Firebase Authentication to manage email-based login and user identity, in compliance with industry standards for secure data handling.
8.1 Reporting Channels
If users encounter content or behavior that may involve illegal activities, copyright infringement, pornography, violence, fraud, malicious harassment, or any other violations of platform rules or applicable laws and regulations while using SUPPART, they may report it through the in-app reporting feature.
8.2 Location of Reporting Feature
The reporting feature is available in the following sections:
8.3 Handling Procedure
Upon receiving a report, we will review the reported content within a reasonable timeframe. If the content is found to be in violation of laws, regulations, or platform policies, we will take appropriate actions, which may include but are not limited to removing the content, restricting account functionality, temporarily suspending or permanently disabling the account.
8.4 Protection of User Rights
During the handling of reports, we will respect the legal rights of both the reporter and the reported party and make every effort to protect their personal information. We will not disclose the identity of the reporter to any third party unless required by law or authorized by the rights holder.
8.5 Important Notice
If a user is found to have made malicious or false reports, we reserve the right to take appropriate action against the reporter’s account, including issuing warnings, restricting reporting privileges, or, in severe cases, suspending or disabling the account.
8.6 Automated Detection and Removal of Sensitive Content
9.1 Purpose and Scope
To enhance the user experience, this platform provides certain paid features (e.g., coin purchases). When users make in-app purchases, the platform shall strictly adhere to applicable laws and regulations to ensure the security of transactions and the protection of personal data.
9.2 Collected Information
When a user makes an in-app purchase, the platform collects the following transaction-related information:
The platform does not collect or store sensitive payment information such as credit card numbers, bank account details, or platform login credentials. All payment transactions are processed by Apple App Store, Google Play.
9.3 Purpose of Use
The collected in-app purchase information will be used solely for the following purposes:
9.4 Data Sharing and Disclosure
The platform will not disclose or share user purchase information with third parties except in the following cases:
The platform will never sell or transfer purchase records to third parties.
9.5 Security Measures
The platform will implement appropriate technical and organizational measures to protect in-app purchase data from unauthorized access, leakage, or alteration.
9.6 Retention Period
User purchase information will be retained for as long as the user’s account remains active. If a user requests account deletion or data erasure, the platform will respond in accordance with applicable laws. However, some records may be retained for a legally mandated period to fulfill reconciliation with payment platforms or legal/accounting obligations.
9.7 User Rights
Users have the right to request access to, correction of, or deletion of their purchase information. In case of any transaction-related inquiries, users may contact customer support for assistance.
10.1 Refunds via Google Play
Users who purchased via Google Play may request a refund within 48 hours of purchase for any reason. Refund requests must be submitted via the official Google Play refund page.
10.2 Refunds via Apple App Store
Users who purchased via the Apple App Store must follow Apple’s official refund policy and submit refund requests through Apple’s customer support.
10.3 Refunds Due to Platform Faults
If a service is not properly delivered due to technical issues or problems attributable to the platform, users may contact customer support to request a refund. The platform will process such requests within a reasonable scope.
10.4 Non-refundable Items
Virtual items, generation counts, and subscription privileges provided within the platform are non-refundable once used, unless otherwise stipulated by law.
For inquiries regarding this Policy, please contact us at:
At SUPPART, we are committed to maintaining a safe and positive creative environment for all users. We strictly prohibit any content or behavior that involves or promotes Child Sexual Abuse or Exploitation (CSAE)
12.1 Our Commitments
12.2 Reporting
If you encounter any content that may involve child exploitation, please report it immediately via team@suppart.app. Our moderation team will review and act promptly.